Terms of Service

Last updated: 3 November 2026

1. Service Description

Woven is a customer engagement platform that enables small businesses to send appointment reminders, booking confirmations, and business communications via WhatsApp. The platform is operated by Polyverse Ventures.

By creating an account and using Woven, you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Account Responsibilities

You are responsible for:

Maintaining the security of your account credentials
All activity that occurs under your account
Ensuring your use of Woven complies with applicable laws, including data protection law (UK GDPR and the Data Protection Act 2018)
Obtaining appropriate consent from your customers before sending them messages via Woven
Keeping your account information accurate and up to date

3. Acceptable Use

You may use Woven to send legitimate business communications to customers who have provided their contact details and consented to receive messages from your business.

You must not use Woven to:

Send unsolicited messages (spam)
Harass, threaten, or abuse any person
Send content that is illegal, fraudulent, or misleading
Violate Meta's WhatsApp Business Policy or any applicable laws
Attempt to gain unauthorised access to the platform or other users' accounts

We reserve the right to suspend or terminate accounts that breach these terms without notice.

4. Limitation of Liability

To the fullest extent permitted by law:

Woven is provided "as is" without warranties of any kind, express or implied.
We do not guarantee uninterrupted or error-free operation of the platform.
We are not liable for any indirect, incidental, or consequential losses arising from your use of Woven.
Our total liability for any claim arising from your use of the platform is limited to the amount you paid to us in the three months preceding the claim.

Nothing in these terms limits liability for death, personal injury, or fraud caused by negligence.

5. Third-Party Services

Woven integrates with third-party services including Meta's WhatsApp Business Cloud API. Your use of these services is subject to their respective terms and policies. We are not responsible for the acts or omissions of third-party providers.

6. Termination

You may close your account at any time by contacting us at thankswoven.com.

We may suspend or terminate your access to Woven if:

You breach these Terms of Service
Continued operation poses a legal or compliance risk
We discontinue the service (with reasonable notice where possible)

Upon termination, your data will be handled in accordance with our Privacy Policy.

7. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Changes to These Terms

We may update these terms from time to time. Material changes will be notified by email or via the platform. Continued use after changes take effect constitutes acceptance of the revised terms.

9. Contact

For questions about these terms, contact us via thankswoven.com or email privacy@thankswoven.com.

Polyverse Ventures
thankswoven.com